Approved geography
The caller is located inside an approved state, city, ZIP code, radius, branch territory, or market.
- Home
- For Service Pros
- Billable Call Criteria
Campaign qualification rules
Define The CallBefore You Price It.
A defensible pay-per-call campaign starts with objective written rules. Pro Boost Local and each approved partner should agree on service intent, geography, connection, duration, duplicates, exclusions, recordings, disputes, and credits before traffic begins.
Market-level routingWritten qualification rulesCapacity-based controls
Partner operating framework
Control The Variables That Affect Call Quality.
GEOLocation match
INTENTCovered service
TIMEDuration rule
DUPESRepeat-call logic
Core qualification dimensions
A Billable Call Usually Depends On Multiple Conditions.
No single metric should replace the written campaign definition.
Covered service intent
The caller is seeking a service included in the campaign rather than employment, solicitation, support, or unrelated help.
Successful connection
The call reaches the approved buyer destination, answering team, queue, or accepted transfer path.
Duration threshold
The connected call meets the minimum duration defined in the campaign terms, unless another rule applies.
Eligible schedule
The call occurs during approved routing hours or another documented time condition.
Duplicate status
The caller is outside the agreed repeat-call window or otherwise qualifies under the duplicate rule.
Common exclusions
Non-Billable Does Not Mean “Did Not Close.”
A valid consumer call can still be billable even if the provider does not schedule or win the work. Exclusions should focus on objective campaign failures or agreed disqualifiers.
Special rule areas
Some Calls Require More Detailed Treatment.
These situations should be addressed explicitly rather than decided after invoices are issued.
Missed or abandoned calls
Define whether unanswered, short-ringing, disconnected, queued, or abandoned calls are billable.
Repeat callers
Set the duplicate window, matching method, campaign scope, and exceptions for new service needs.
Shared or conference calls
Clarify warm transfers, multiple participants, call-center introductions, and transfer acceptance.
Voicemail and after-hours
Define whether voicemail, callback requests, or after-hours routing can qualify.
Language mismatch
Document supported languages, translation handling, and non-supported language calls.
Emergency misroutes
Define how emergency calls, life-safety issues, utility incidents, and non-service emergencies are handled.
Dispute workflow
Disputes Need Evidence, Deadlines, And Finality.
A consistent review process protects cash flow and prevents repeated subjective arguments.
Flag within the dispute window
The partner identifies the call and selects the applicable non-billable reason before the deadline.
Submit supporting evidence
Use recordings, routing data, caller location, disposition, CRM notes, or other agreed documentation.
Review against written criteria
The call is compared with the campaign definition rather than hindsight about booking or profitability.
Issue the final outcome
Approve, deny, or partially adjust the dispute and document any rule clarification for future calls.
Additional questions
Details That Should Be Clear Before Launch.
Is every call over the minimum duration automatically billable?
Not necessarily. Duration is usually one condition among several, such as service intent, geography, connection, duplicate status, and exclusions.
Is a call invalid if the provider does not book the customer?
No. Failure to book or close does not automatically make a call invalid. The written billable criteria control.
How should duplicate calls be defined?
The agreement should state the matching method, repeat window, whether the rule is campaign-specific or network-wide, and whether a new service need can qualify.
Can a caller outside the service area still be billable?
Only if the campaign terms allow it. Most geographic campaigns require the service location to fall inside the approved area.
Who has access to call recordings?
Access depends on the campaign, consent laws, platform, agreement, retention period, privacy requirements, and user permissions.
Can billable criteria change?
Yes, but changes should be documented and applied prospectively through an updated agreement, insertion order, campaign schedule, or written amendment.
Next step
Objective Rules Create Better Partner Relationships.
Review the program, submit complete information, and align the commercial, technical, operational, and compliance requirements before traffic begins.
For service providers
Call (504) 417-7767Questions about partnering with Pro Boost Local?
Call our general business line for partnership, onboarding, market, or account questions. Consumer service requests should use the Request Service form.