Routing and attribution
Confirm source, destination, transfer path, IVR, market, schedule, and handling.
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- Call Recording Disclosure
Recorded-call notice and use
This CallMay Be Recorded.
Pro Boost Local and participating campaign partners may monitor or record certain calls where enabled and lawful for routing, quality, training, documentation, fraud prevention, disputes, security, and compliance.
Clear role separationPublishable operating templateReview when practices change
Pro Boost Local framework
Important Information In A Usable Format.
NOTICEBefore recording
CONSENTJurisdiction rules
QUALITYReview and training
RETENTIONControlled storage
Recording laws vary
The platform, notice, consent, storage, access, retention, and downstream use must be configured with counsel. This page does not replace an audible notice before recording.
Why calls may be recorded
Recordings Should Serve Defined Business Purposes.
Do not retain recordings simply because the platform makes recording easy.
Qualification
Review intent, geography, duration, duplicates, exclusions, and billing disputes.
Training and quality
Coach answering teams and review consumer treatment.
Security and fraud
Investigate fake calls, manipulation, threats, abuse, and unauthorized activity.
Complaints and disputes
Review representations about identity, scheduling, pricing, consent, or service.
Compliance
Support permitted records, audits, investigations, contracts, and notices.
Notice and consent
Tell Callers Before Recording When Required.
A clear announcement should generally be provided before recording begins or before connection, subject to applicable law and the locations of the parties.
Sample scripts
Use A Script That Matches The Actual Flow.
These samples require counsel and platform review.
General consumer notice
This call may be monitored or recorded for quality assurance, training, routing, documentation, security, and dispute resolution. By continuing after this notice, you consent to recording where permitted by law.
Warm-transfer notice
Before I connect you, please understand that this call may be monitored or recorded by Pro Boost Local, the receiving provider, or their service vendors for quality, training, documentation, and dispute resolution.
Partner notice
Campaign calls may be monitored or recorded under the applicable agreement and legal requirements. Access and use are limited to authorized business, quality, billing, security, and compliance purposes.
Caller declines
I understand. Please end this call and use the Contact page or another available unrecorded method. Service availability through another channel is not guaranteed.
Recording lifecycle
Define Who Can Use A Recording And For How Long.
Use documented controls.
Collection
Audio, timestamp, number, destination, source, duration, IVR, and routing metadata.
Access
Limit to authorized quality, billing, legal, security, technical, or compliance users.
Use
Qualification, training, disputes, complaints, routing, fraud, security, and compliance.
Disclosure
Limit disclosure to approved providers, vendors, advisors, authorities, or other permitted recipients.
Retention
Use a documented period based on billing, contracts, complaints, law, and business need.
Deletion
Delete or securely dispose when the approved retention purpose ends.
Partner requirements
Every Destination Must Follow The Approved Rules.
Compliance can fail downstream.
Approved path
Do not move calls to an undisclosed recorder, call center, conference, or buyer.
Consistent notice
Ensure IVR, agents, branches, overflow, and downstream parties use approved notices.
Controlled access
Restrict listening, downloads, transcripts, sharing, and local copies.
Retention compliance
Do not retain beyond the agreement, law, or approved policy.
Sensitive information
Do not request unnecessary payment, health, identity, account, or other sensitive data.
Secure deletion
Remove recordings from active systems, exports, devices, and vendor tools when required.
Automated calls and texts are different
Recording Consent Is Not Marketing Consent.
Consent to record a service call does not automatically authorize autodialed calls, prerecorded marketing messages, artificial voice, recurring promotional texts, or unrelated marketing.
Separate disclosures and consent records should be used for recording, service-related contact, and promotional communications.
Common questions
Important Answers Before You Continue.
Are all calls recorded?
Not necessarily. Recording depends on campaign settings, destination, jurisdiction, consent, and technical operation.
Can a caller refuse?
The available alternative depends on the campaign and law. The caller may be directed to another contact method.
Who can listen?
Access should be limited to authorized people and vendors with a defined need.
How long are recordings kept?
Use a documented period reflecting disputes, billing, contracts, complaints, law, security, and need.
Can recordings determine billing?
Yes, when allowed by the agreement and law and reviewed against written criteria.
Does this page replace the call announcement?
No. Required audible or direct notice must occur in the call flow.
Pro Boost Local
Provide Notice. Limit Access. Use Recordings Deliberately.
Review the related consumer, partner, privacy, recording, accessibility, and website terms that apply to the interaction.
Company contact
Call (504) 417-7767General business inquiries
Call Pro Boost Local with questions about this page, accessibility, privacy, or other company matters.